FAQ
Frequently Asked Questions (FAQ)
Last updated: [Insert Date]
📦 Orders
1. How do I place an order?
Simply browse products on our website, add items to your cart, and proceed to checkout. Follow the steps to complete your order.
2. Will I receive order confirmation?
Yes, once your order is placed, you will receive a confirmation via email.
💳 Payments
3. What payment methods do you accept?
We currently accept Bank Transfer only.
4. How do I complete payment via bank transfer?
After placing your order:
- Transfer the total amount to our bank account
- Share payment proof (screenshot or transaction ID) via email
5. When will my order be processed?
Orders are processed only after payment confirmation. This may take up to 24 hours.
🚚 Shipping
6. How long does delivery take?
Delivery usually takes 3–7 business days depending on your location.
7. Do you ship across India?
Yes, we ship all over India.
🔁 Returns & Refunds
8. Do you accept returns?
Yes, we accept returns for both defective and non-defective products within 7 days of delivery.
9. How do I request a return?
Contact us via email with your order ID and reason, and we will guide you.
10. When will I get my refund?
Refunds are processed within 5–7 business days after approval.
🔄 Exchanges
11. Do you offer exchanges?
Yes, exchanges are available for defective or incorrect products.
⚠️ Products
12. Can I return used electronic components?
No, used or soldered components are not eligible for return.
13. Are your products genuine?
Yes, we provide high-quality and tested electronic components.
📞 Support
14. How can I contact support?
📧 Email: support@auronx.in
🌐 Website: https://www.auronx.in
If you have any other questions, feel free to contact us.