Shipping Policy
Last Updated: July 2026
Welcome to AuronX. We are committed to delivering your orders safely and on time across India.
1. Order Processing
- Orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During sales, festivals, or high-demand periods, processing may take slightly longer.
2. Shipping Coverage
We currently ship products across India.
At present, we do not offer international shipping.
3. Delivery Time
Estimated delivery times:
- Rajasthan: 2–4 business days
- Metro cities: 3–5 business days
- Other locations in India: 4–7 business days
- Remote or rural areas: 5–10 business days
Delivery times are estimates and may vary depending on courier service availability and unforeseen circumstances.
4. Shipping Charges
- Free Shipping on eligible orders (if applicable).
- Standard shipping charges will be displayed during checkout before payment.
- Any applicable shipping fee depends on the product, delivery location, and order value.
5. Courier Partners
Orders may be shipped using trusted courier partners such as:
- Delhivery
- DTDC
- Blue Dart
- Xpressbees
- India Post
- Other reliable logistics partners
Courier selection depends on the delivery location.
6. Order Tracking
Once your order has been shipped:
- You will receive a shipment confirmation via email or SMS (if available).
- A tracking number will be provided whenever supported by the courier partner.
7. Delivery Attempts
If delivery cannot be completed because:
- the customer is unavailable,
- the address is incorrect or incomplete,
- or the courier cannot contact the recipient,
the courier may attempt delivery again or return the package to us.
Additional shipping charges may apply if reshipment is required.
8. Delays
Delivery may be delayed due to:
- Severe weather conditions
- Natural disasters
- Public holidays
- Government restrictions
- Courier operational issues
- Other events beyond our control
We appreciate your patience in such situations.
9. Damaged or Missing Items
If your package arrives:
- damaged,
- opened,
- or with missing items,
please contact us within 48 hours of receiving your order.
Provide:
- Order number
- Photos of the package
- Photos of the damaged product (if applicable)
We will investigate the issue and assist you according to our Return & Refund Policy.
10. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
AuronX is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
11. Contact Us
If you have any questions regarding shipping, please contact us:
AuronX
📧 Email: support@auronx.in
📞 Phone: +91 70145 21029
📍 Address: Plot No. H-26, Maa Hansa Vihar Colony Bibanwa Road, Devpura Bundi, Rajasthan – 323001,India